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Lee Etta Lioliadis Volunteer MountainView Hospital V isit MountainView Hospital's Medical Office Building on any given day, and if you're lucky, you'll be warmly welcomed by information volunteer Lee Etta Lioliadis. She's been a refreshing fixture at the facility for nearly four years, and serves as the building's unofficial greeter, tour guide, cheerleader and "human directory." A former office manager at various Clark County elementary schools who retired in 1992, Lioliadis has donated more than 4,000 hours of service since joining the MountainView volunteer team in 2009, working four days a week for four-hour shifts. But the spunky, newly minted octogenarian is always ready and willing to cover for other volunteers when they are ill or on vacation, and goes out of her way to provide service with a smile that exceeds all reasonable expectations. Case in point: "Just today a woman came in who was trying to visit somebody at the hospital, and the hospital information desk sent her to my desk in the Medical Office Building, so she was pretty lost and confused," said Lioliadis, who relocated to Southern Nevada from Wisconsin in 1962. "Well, if you send someone to me, I don't stop until I find out where they have to go, and then I take them there. So I looked at a hospital employee's map, and he also told us to follow the orange flags. Well, it was a pretty roundabout route, but we finally found the elevators, and the woman was so grateful." It's all in a morning's work for Lioliadis, who said she directed her volunteer efforts toward MountainView Hospital in particular for personal reasons related to reciprocity. "When my husband was sick they took really good care of him, and I feel like I developed a link with them," said Lioliadis, whose husband has since passed away. "I feel that they helped me so much, and I'm the type of person who likes to give back. I also feel that I've been blessed in life more than many others, so I want to share the wealth. Besides, I love people, so volunteerism is a really good outlet for me." Just ask Dena Dzierbicki, director of volunteer services for MountainView, who was quick to agree. "Lee Etta is one of the most devoted and dedicated volunteers I have," said Dzierbicki, who recounted a convincing argument to support that assertion. "The Medical Office Building is a very busy area, so in the winter the outside doors are open most of the time, letting in the cold winds, so not much heat stays in the entrance area. We have a heater by where Lee Etta is located, but the temperature never goes above 54 degrees. But at 8 a.m. you will see Lee Etta wearing a heavy coat, gloves and earmuffs while helping to assist visitors. And she does this four days a week. People will ask her why she volunteers when it's so cold, and she says that the patients and their families need someone there to help them. This is just one example of why Lee Etta deserves recognition." Compassionate and caring, Lioliadis makes a point to recall names and faces, rises out of respect to greet all who come through her doors, will use hand gestures to direct non-English-speaking visitors to their destination, and knows the building like the back of her hand. "Lee Etta is affectionately known as our 'human directory,'" said Pam Clark, administrative assistant at medical office leasing firm Lincoln Harris CSG, and Lioliadis' daily contact. "She gives clear directions and information to all of the patients and all of the tenants know her and comment that she is great. Lee Etta is always willing to go the extra mile to cater to the needs of others, which includes covering other volunteers' shifts to see that the information desk is manned at all times, but if she's not at the desk, it's because she's assisting someone in finding an office or department. Lee Etta is wonderful and a truly giving person of her time, and her efforts in volunteering at the information desk are exceptional." —D.B. DENTISTRY VOLUNTEER 10A Glen Roberson, DMD Orthodontic clinic director, AEODO/MBA residency program and assistant professor of dental medicine Roseman University of Health Sciences A s a high school student, orthodontist Glen Roberson, DMD, was leaning toward a career in medicine until he volunteered at a hospital during summer break. "The pediatrician I was following told me that if he had to do it all over again, he would go into dentistry rather than medicine because of all the changes occurring in medicine, such as those in the health care insurance industry," said Roberson, who did some research and found dentistry a good fit. "As for orthodontics, I knew I wanted to specialize, and it had always been in the back of my mind." Roberson attended the University of Medicine and Dentistry of New Jersey, New Jersey Dental School, graduating valedictorian; completed a general practice residency program at Overlook Hospital in Summit, N.J.; followed by a full time associateship in Hillsborough, N.J; and enrolled in the Orthodontics and Dentofacial Orthopedics residency program at UNLV School of Dental Medicine. Upon completing his education, he spent a year and a half in private practice, but found the work restrictive and frustrating. "It was more of a corporate practice, as more and more corporations are getting into dentistry, and it was monetarily and quantitydriven," said Roberson, who was also limited in treatment options, not to mention one-on-one time with patients. "I had to free myself from the restraints." In early 2010, he joined Roseman University of Health Sciences as a full-time faculty member in the Advanced Education in Orthodon- tics and Dentofacial Orthopedics/MBA residency program, and now serves as orthodontic clinic director, AEODO/MBA residency program and assistant professor of dental medicine. "It's one thing to treat patients every day in private practice, but as an educator here at Roseman I'm able to not only help our patients, but also know I'm making an impact on my 30 residents," said Roberson, who in 2012 traveled to New York University to be trained by doctors who developed Nasoalveolar Molding, a revolutionary nonsurgical method that uses a special device similar to a retainer to reshape the gums, lips and nostrils in infants with cleft lip or cleft palate prior to surgery. Roberson is one of a handful of orthodontists in the nation trained to create this mold and perform the rigorous, emotionally draining and time-intensive responsibilities that are associated with it. "The NAM device brings together the pieces that failed to properly form during development so a plastic surgeon can do a better job of repair with fewer surgeries and fewer complications, but the infant has to wear the device 24/7, and the family has to follow through," said Roberson, who has treated five babies, including Rocky Marks, who was born last April with a severe bi-lateral cleft palate and lip and wore the apparatus for eight months. "First there's Jesus, then there's Dr. Roberson," according to Rosa Mark's, Rocky's grandmother, who said she was devastated when she learned of the newborn's condition. "I didn't know where to turn. I didn't know what to do. Yes, it was a difficult process, but Dr. Roberson went step by step with us, and was very caring and supportive. We would talk to him on a personal basis from home, not just the office, and you can tell he puts so much of himself into everything he does. He isn't just an amazing doctor, he's also an amazing human being. If it wasn't for Dr. Roberson and everyone at the clinic I don't know what we would have done." A year later, Marks said Rocky is doing exceptionally well and that his prognosis is excellent, and she predicted he will grow up to become a movie star. A member of the American Association of Orthodontists, Pacific Coast Society of Orthodontists and the American Dental Education Association, Roberson is also a part of the craniofacial team located at the Southern Nevada Cleft Palate and Craniofacial Clinic. Comprised of specialists in various fields such as audiology, dentistry, otolaryngology, plastic surgery, orthodontics, oral surgery, pediatrics, social work and speech pathology, the team provides pro bono and volunteer services for children with cleft lips and palates and other craniofacial disorders and syndromes. —D.B. For the Health of Your Business Maria Nutile, esq. Susan M. Pitz, esq. Kelly S. McIntosh, esq. Lyn E. Beggs, esq. Celebrating 10 Years Serving Nevada's Business Community 20130415_VI01_I.indd 10 WWW.NUTILEPITZ.COM Business Formation and Structure Sales and Acquisitions Contract Review and Negotiation Healthcare Compliance/HIPAA Fraud and Abuse/Licensing Investigations 1070 W. HORIZON RIDGE, STE 210 HENDERSON, NV 89012 702.307.4880 675 SIERRA ROSE DR, STE 101 RENO, NV 89511 775.284.1020 @NutilePitzLaw 4/11/13 3:14:16 PM