The Milwaukee Post

By DAVE FIDLIN Special to the Post WHITEFISH BAY — Nearly 30-year-old infrastructure for cellphones and 911 calls will soon be replaced with more modern equipment, the head of the Milwaukee County Office of Emergency Management announced this week. Christine Westrich, emer- gency management director, discussed the forthcoming rollout of next-generation 911 digital infrastructure at the monthly meeting of the I n t e r g o v e r n m e n t a l Cooperation Council of Milwaukee County. The 19 mayors and village presidents and County Executive Chris Abele serve as voting members of the ICC, which met Monday at the Whitefish Bay Public Library. Westrich in her presenta- tion to the ICC said the next- generation 911 infrastructure is on track for installation next year, as part of a $6.7 million spending plan at the state. Once the new infrastruc- ture is in place, it will replace the existing antiquated equipment, which was first put online in 1989 at a time when cellphones were in their infancy and in the hands of few consumers. "This is important technol- ogy that's coming forward," Westrich said. "We need to get ready for it. We need to understand that it's coming forward." At its core, Westrich said next-generation 911 will have more precision and reduce response times. Currently, Westrich said 911 cell calls placed within the county at times need to be rerouted to the originating community — a process that impedes get- ting critical information to first responders. Westrich said about 45 per- cent of the county's cell calls need to be rerouted to the appropriate source. "It's really inefficient, and we're losing a lot of seconds," she said. The next-generation 911 infrastructure in the works applies only to calls, Westrich said, and not emergency mes- sages sent to the three-digit number through text. Users will continue to be able to send text messages, though rerouting might still be nec- essary. Within Milwaukee, Westrich said texting via 911 has been use sparingly, likely because not all mobile users are aware the service is avail- able. Upgrading equipment to handle 911 texts would cost the county about $40,000. "It's a pretty substantial cost for the minimal use of it," she said. April 13, 2018 • Milwaukee County Post • 3 See CELL CALLS on Page 15 Voted "Best Beer & Liquor Store" 2001-16 by Shepherd Express Readers ––––––––––––––––––––––––––––––––––––––––––– Awarded 2014 Best Bottle Shop in Wisconsin by RateBeer.com •FULL SERVICE LIQUOR STORE WITH DISCOUNT LOW PRICES! •WHOLESALE BEER & SODA (MILWAUKEE STORE ONLY) •CO2 REFILLS •20 & 40LB. LUMP CHARCOAL – Waukesha – 919 N. 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