Special Sections

4 General Information Offi ce Information West Bend Parks, Recreation & Forestry City Hall, Main Floor 1115 S. Main Street, West Bend, WI, 53095 Offi ce Hours | Monday–Friday 8:00 a.m. to 4:30 p.m. Telephone | (262) 335-5080 Parks, Recreation & Forestry Team Tanya Anderson | Administrative Assistant Luke Bares | Park & Forestry Maintenance Jeff Brand | Park & Forestry Maintenance Courtney Cox-Poulsen | Conservancy Naturalist Dan Farvour | Park & Forestry Superintendent Mary Jean Fiegel | Therapeutic Recreation Coordinator Rick Fox | Parks Project Manager Curt Hafemeister | Arborist Carolyn Hein | Offi ce Coordinator Chris Jens | Grounds Specialist, Parks Leadman Mike Jentsch | Director Kevin Lisko | Park & Forestry Maintenance Brandon Rohde | Park & Forestry Maintenance Ryan Schmidt | Recreation Supervisor Ryan Williams | Arborist/Horticulturist Parks & Recreation Commission Mike Staral - Chairman, Allen Carter, Mike Chevalier, Randy Koehler, Cara Koshak, Craig Walker, Mike Weston Residency A resident is any person who lives within the corporate city limits of West Bend. This is not to be confused with a West Bend area school district resident. City and school district boundaries are not the same. A non-resident is anyone who lives outside the City limits. Even if your mailing address is West Bend, this does not mean you are a corporate City resident. Most activities have different fees for residents and non-residents. The City of West Bend Parks, Recreation and Forestry Department is supported by the residents of the City of West Bend through taxes. Non-residents pay their fair share through an additional surcharge established by the Park & Recreation Commission. Refund Policy Credit or refund will be made under the following conditions: • If the Department cancels the activity or is unable to fulfill your request, a full credit/refund will be made. • If you cancel prior to the start of an activity a $5.00 administrative fee will be charged. • Credit/refund will not be issued after an activity begins. Satisfaction Guarantee We guarantee your satisfaction with our recreation programs. If you are not completely satisfied for any reason, please fill out a form obtained at the Parks Department office. You will receive a credit that can be applied to another program, or a refund with the Director's approval. Photo Policy By registering, you are granting permission to have your child's photo taken. Under supervision, photos may be used for newspaper, display, promotion, or other educational purposes. Special Needs Individuals The City of West Bend Parks, Recreation & Forestry Department welcomes individuals of all abilities to our classes and activities. Please indicate any special needs when you register. If you are unsure what accommodations can be made, call (262) 335-5080. Program & Weather Cancellations A minimum number of students are required for a class to be offered. The Department reserves the right to cancel a class or make schedule changes when enrollment does not meet set minimums. If your class has been canceled or changed, you will be notified and the fee will be transferred to your credit balance. • The second and fourth instructional classes canceled because of bad weather will be made up as time and location permit. League play canceled because of bad weather will be made up only if time and location permit. • Never leave your child alone at a class site if a Department staff member is not present. If you are uncertain whether a class is canceled, please call the department (262) 335-5080 or check on Facebook. Financial Assistance Program Qualifying families that meet the Income Eligibility Guidelines may request an application by calling (262) 335- 5080. Participants pay $5 per class, maximum 1 class per child per season. Assistance is for Recreation Department sponsored programs only. Insurance Coverage The Parks and Recreation Department does not provide nor cover any medical or hospital insurance for program participants. You are encouraged to obtain your own insurance prior to taking part in any Department activity. Follow us on Facebook for class updates!

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