Healthcare Directory

2022 Medical & Dental Directory | 13 Herman Brown, a patient fresh out of foot surgery, is in a happy mood in a recovery area. Besides its 41 spacious patient rooms, the Hoke complex offers a wide range of services, including two operating rooms for in-patient and out-patient surgery, nine observation beds, a four-bed intensive care unit, radiology and ultrasound, physical therapy, a retail pharmacy, a full-service laboratory, a sleep program, evening telemedicine and a busy, 16-bed emergency department. second-year law student. The administrative side of medicine clicked with Wells. "You know, I use to think that healthcare was my passion," she said. "But then I determined that people are my passion and healthcare is the vehicle I get to express that in. I can go over and talk to a patient and that's what gives me resilience. I thought medicine was my passion, but I found out people are my passion." The hospital has become a solid community member, organizing food drives for those in need and adopting families at Thanksgiving and Christmas. Wells, who did a stint on the local Chamber of Commerce, helped organize Hometown Christmas, a holiday event that drew shoppers and other visitors to downtown businesses. "That's the good thing about opening a hospital … you get to set the culture," she said. "When we opened the door, one of the things we talked about was that our patient satisfaction scores were 100 percent. Because we had just opened the door. "But our goal was to not let that decrease," she said. "We asked ourselves, 'What do you do to make sure patients are receiving care and compassion as well as high- quality health care for all our patients?' We promised the community that we would provide exceptional healthcare and that's what we set out to do. Every leader has bought into that, and every employee has bought into that." "I think people are happy because they're allowed to have ownership in the atmosphere of this facility," she said. "Their opinions matter. Everybody here, their opinions are important. We're small enough that we can support each other. A lot of the time people will say, it's like a family here, and it's a catchall. Well, it really is here." Even Herman Brown, a patient fresh out of foot surgery, is in a happy mood. "I'm good," he said. "I love this place." n

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