Special Sections

4 - GENERAL INFORMATION Residency A RESIDENT is any person who LIVES WITHIN THE CORPORATE CITY LIMITS of West Bend. This is not to be confused with a West Bend area school district resident. City and school district boundaries are not the same. A NON-RESIDENT is anyone who lives outside the City limits. Even if your mailing address is West Bend, this does not mean you are a corporate City resident. Most activities have different fees for residents and non-residents. The City of West Bend Parks, Recreation and Forestry Department is supported by the residents of the City of West Bend through taxes. Non-residents pay their fair share through an additional surcharge established by the Park & Recreation Commission. Refund Policy Credit or refund will be made under the following conditions: 1. If the Department cancels the activity or is unable to fulfill your request, a full credit/refund will be made. 2. If you cancel prior to the start of an activity a $5.00 administrative fee will be charged. 3. Credit/refund will not be issued after an activity begins. If you have questions… regarding any activities being offered, or where your child should be placed in a class, please call 335-5080. Special Needs Individuals The City of West Bend Parks, Recreation and Forestry Department welcomes individuals of all abilities into our classes and activities. Please indicate any special needs when you register, or contact Jackie at 335-5080. OFFICE INFORMATION West Bend Parks, Recreation & Forestry City Hall, Main Floor 1115 S. Main St. West Bend, WI 53095 Hours - 8:00 a.m. - 4:30 p.m. Monday - Friday (excluding Holidays) (262) 335-5080 FAX (262) 335-5092 On-line registration www.ci.west-bend.wi.us http://www.facebook.com/WestBendParksRecreationandForestry H O W T O R E G I S T E R ON-LINE REGISTRATION LINK - https://webtrac.ci.west-bend.wi.us City Residents: Begins on Tuesday, November 30, 6:00 a.m. Non-City Residents: Begins on Tuesday, December 7, 6:00 a.m. You may browse the site as a "Guest" now. TO REGISTER: You will need a user name and password. If you have forgotten your user name and password, please call our office at 335-5080 to request that they be emailed to you. If you are a new participant you may go onto the website and input your family information and set up your account. A computer workstation is also available for your use at the Park and Rec. Department, City Hall Main Floor. COVID-19 Scheduled classes and events listed in this publication may be changed, modified or cancelled to comply with the current or updated Washington Ozaukee County Health Department Coronavirus guidelines, which have been adopted by the Common Council of the City of West Bend Program Cancellations & Weather Cancellations A minimum number of students are required for a class to be offered. The Department reserves the right to cancel a class or make schedule changes when enrollment does not meet set minimums. If your class has been cancelled or change… you will be notified, and the fee will be transferred to your credit balance. • The second and fourth instructional classes cancelled because of bad weather will be made up as time and location permit. League play cancelled because of bad weather will be made up only if time and location permit. • Never leave your child alone at a class site if a Department staff member is not present. If you are uncertain whether a class is canceled, please call the department 262-335-5080 or check on facebook www.facebook.com/WestBendParks RecreationandForestry. Photo Policy The West Bend Park, Recreation and Forestry Department periodically takes photographs of activity participants, instructors and park users. Photographs are most often of a "close-up" nature, and then used for a variety of promotions. Satisfaction Guarantee We guarantee your satisfaction with our recreation programs. If you are not completely satisfied for any reason, please fill out a form which may be obtained at our office. You will receive a credit that can be applied to another program, or a refund with the Director's approval. Financial Assistance Program Qualifying families that meet the Income Eligibility Guidelines may request an application by calling 335-5080. Participants pay $5 per class, maximum 1 class per child per season. Assistance is for Recreation Department sponsored programs only. Insurance Coverage The Parks and Recreation Department does not provide nor cover any medical or hospital insurance for program participants. You are encouraged to obtain your own insurance prior to taking part in any Department activity.

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